Is this Surgana hotel pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Surgana hotel have a swimming pool?

Yes, this Surgana hotel has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Surgana hotel?

Best-rates for the Surgana hotel starts from $105 per night with includes Parking, Pool, Guest Services, Breakfast, Child Friendly, Internet, Laundry with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Surgana hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 2 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Surgana hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Surgana hotel has not specified they are wheelchair accessible. Likewise, there is not an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Surgana hotel?

Based on the information reported by the owner or manager, the Surgana hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Surgana hotel?

Based on the information reported by the owner or manager, details for the cancellation policy for the Surgana hotel are as follows: <span class='color-primary cursor-pointer js-cancellation-policy' id='js-cancellation-policy'>Cancellation policy</span> Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

The Fern Heaven on The Hills Hatgad-Saputara, Series by Marriott | Hotel in Surgana

7.0 (2 Reviews) | 1 Bathroom

Surgana Hotel | The Fern Heaven on The Hills Hatgad-Saputara, Series by Marriott

Hotel in Surgana

Hotel in Surgana with a 24-hour front desk and an outdoor pool
This hotel features an outdoor pool, laundry facilities, and a 24-hour front desk. Free WiFi in public areas and free self parking are also provided.
The Fern Heaven on The Hills Hatgad-Saputara, Series by Marriott offers 68 accommodations with safes and complimentary newspapers. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Housekeeping is provided daily.
Recreational amenities at the hotel include an outdoor pool.

Amenities

Parking

Pool

Guest Services

Breakfast

Child Friendly

Internet

Laundry

Facility Overview

Bedroom

Safe

Free newspapers

Breakfast

Buffet breakfast available for a fee daily 7:00 AM–10:00 AM: INR 800 for adults and INR 600 for children

Parking

Free self parking on site

Accessibility

Wheelchair accessible (may have limitations)

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

Activities

Outdoor pool

General

Hindi

English

Guest Services

Laundry facilities

Outdoor pool

Laundry facilities

24-hour front desk

Daily housekeeping

Internet

Available in some public areas: Free WiFi

In-room WiFi speed: 25+ Mbps

Available in all rooms: Free WiFi

Policies

Check-in

Check-in start time: 2:00 pm; check-in end time: 11:00 pm late check-in subject to availability minimum check-in age: 18

Check-out

Check-out before 11:00 am

Child Policy

Children are welcome.

Payment Policy

Fee for buffet breakfast: approximately inr 800 for adults and inr 600 for children the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.

Pet Policy

Pets not allowed

Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards and debit cards; cash is not accepted this property affirms that it follows the cleaning and disinfection practices of commitment to clean (marriott)

Reviews

Vikram

Aug 1, 2025 10:10:25 AM

Review Score: 4

Summary: Worst place to go in Rains. Absolutely no provision of shade anywhere in property. No umbrella in hotel, reception area gets flooded near entrance as no shade , luggage also gets wet while bringing to your room. Rooms on 1st floor facing valley becomes like swimming pool, Room 506 half room could not use as was full of water, room 406 & 407 also has water coming from badly constructed window. When complained to reception was informed that water comes during rains nothing can be done.Very poorly designed Hotel as far as convience for guest is concerned. One of the best location and worst maintained property and rooms. No staff present near swimming pool area, if you want towel for pool have to go to reception and ask as no staff anywhere around pool area. Gym room also has no staff, Weeds & grass grown on edges of room near windows. Restaurant staff is all new and completely clueless about serving. Had terrible experience during 1st day dinner (our package included BF & Dinner). As few guests, dinner buffet was cancelled and set menu was kept. Staff used to get wrong food every time we ordered. Got veg soup when we ordered Chicken soup, ordered vegetables from there set menu but different vegetables were served, Staff did not know name of vegetables they were serving, food was served in random order, salads served after main course, all salad were ice cold and seems cut and freezed many hours before, wrong ice cream served, wrong rotis served. Please avoid during rains.

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Room Arrangement

Room Info	Facilities
Suite, 1 King Bed, Mountain View Room Size: m² 1 King Bed	General Bed count minimum 1, Bed count maximum 1, Number of bathrooms - 1
Premium Room, 1 King Bed, Mountain View Room Size: m² 1 King Bed	General Bed count minimum 1, Bed count maximum 1, Number of bathrooms - 1
Classic Room, 1 King Bed, Garden View Room Size: m² 1 King Bed	General Bed count minimum 1, Bed count maximum 1, Number of bathrooms - 1
Premium Room, 1 King Bed, Mountain View Room Size: m² 1 King Bed	General Bed count minimum 1, Bed count maximum 1, Number of bathrooms - 1
Room, 1 King Bed, Garden View Room Size: m² 1 King Bed	General Bed count minimum 1, Bed count maximum 1, Number of bathrooms - 1